Product Description

The Avaya 16CC Agent Deskphone designed for call-center environments. The Avaya 16CC Phone Kenya is a cheap deskphone that brings SIP and basic ACD (automatic call distribution) to the agent desktop.

Avaya 16CC Agent Deskphone Features: 

• Basic ACD (Automatic Call Distribution) agent functions at a very attractive price
• LED buttons and fixed feature keys
• SIP deskphone enhancements including softkeys, a navigation wheel and a context sensitive agent interface.
• Purpose-Built for the call center, the 16CC features two headset jacks (for agent and supervisor) and no handset.
• 16 available dual LED programmable buttons for one touch access to common ACD features such as logging in/out, changing work modes.
• A context-sensitive user interface and three softkeys and a four-way navigation cluster for scrolling through Call Center Agent specific commands and features.
• The display on the 1616 has an adjustable viewing angle and measures four lines by 24 characters.
• Available on Avaya Communication Manager.